Lost or Stolen card? Call us at 1-888-725-2381 or use the Heritage Bank app to turn off your card. If it’s after business hours, we advise you to turn off your card in the app and leave us a message or contact us the next business day to get your new card ordered. Card replacement functionality is currently under repair in our app. If you are unable to access our app to turn off your card but you believe your card or card # has been stolen and fraud is a real risk before we reopen, please call our outside Fraud Service at 1-800-754-4128 to have the card shut off.
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In case of consumer dwelling secured loan servicing concerns or other formal information requests, please contact us at Heritage Bank, Attn: Loan Administration, PO Box 329, Aurora NE 68818. In your letter, give us the following information:
- Your name and account number
- Nature of the error or your servicing concern or the specific information you are requesting
- Phone number where you may be reached during business hours